Terms of sale
Clear terms.
Before you order.
Your website enquiry is non-binding. These terms explain what happens when you accept an individual quotation by email.
1. Seller and scope
VALENZA is operated by Custom carbon studio s. r. o., with its registered office at Čičmany 264, 013 15 Čičmany, Slovakia. Company ID (IČO): 56405499. Tax ID (DIČ): 2122297034. Registered in the Commercial Register of the District Court Žilina, Section Sro, Insert No. 85503/L.
Email: valenza@valenza.sk. Customer telephone: +421 950 707 860. The address for complaints, withdrawal notices and returned goods is Custom carbon studio s. r. o., Čičmany 264, 013 15 Čičmany, Slovakia.
Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, Slovakia; https://www.soi.sk/kontakt. Supervision is separate from the alternative dispute resolution procedure in section 9.
These terms apply to the sale of new goods to consumers: individuals purchasing outside their business or profession. Business purchases are agreed separately. Your sales contract is with Custom carbon studio s. r. o., including when we source a part from an overseas supplier or review a product link you send us. Sourcing and the agreed inspection are included in the sale of the goods; this is not a separate brokerage contract with the overseas supplier.
2. Enquiries, quotations and your order
Submitting this website’s enquiry form is non-binding. It does not place an order, form a sales contract or create an obligation to pay. An automatic enquiry acknowledgement is not an order confirmation.
We send an individual quotation by email. It identifies the goods and quantity, material and finish, agreed compatibility, package contents, total price including applicable taxes, delivery and other charges, payment terms, delivery deadline and quotation validity. Before you commit, we send the applicable language version of these terms, withdrawal information and the model withdrawal form as email text or attachments you can retain, together with the other required pre-contract information. We also attach the complete, unmodified official EU legal guarantee notice in PDF format. The quotation and its attachments must be reviewed before acceptance; a payment request does not replace them.
The contract is formed when we receive your explicit and unconditional acceptance of a valid quotation by email. Your acceptance must clearly show that you are ordering the goods and undertaking to pay the agreed price. A reply changing the quotation is a proposed amendment and requires agreement by both parties.
You can correct your details or the specification by email before accepting the quotation. We confirm receipt of your acceptance and the concluded contract by email without undue delay, and no later than delivery. The confirmation includes the accepted quotation, applicable terms, withdrawal information and model form in a form you can save, and the complete, unmodified official EU legal guarantee notice as a PDF attachment.
The offered contract languages are Slovak and English. Consumer information and documents are supplied in Slovak unless you expressly choose English and confirm that you understand it. An English website visit does not establish that choice. You may make your express language choice in the enquiry form or by email; we record it before providing the English pre-contract documents. This choice applies to the quotation, these terms, withdrawal information and model form, the official EU legal guarantee notice, and our related communication. Choosing a language does not place an order, form a contract, accept a quotation or these terms, or waive consumer rights. Mandatory language requirements remain applicable.
We retain the accepted quotation, applicable terms, your acceptance and the contract confirmation electronically in our order correspondence. There is no customer account or online contract archive. We send your copy by email; you can request a further copy at valenza@valenza.sk while the records are retained under the periods and criteria in our privacy notice. A request for a copy does not affect your statutory rights.
3. Prices and payment
Website prices marked “from” are starting prices. The final price in euros is specified in the accepted quotation, including applicable taxes and agreed charges. Delivery and any other costs are disclosed before the contract is concluded. For delivery outside the EU, the quotation also explains any import charges payable by you.
The quotation specifies the payment method, any deposit, the remaining balance and their due dates. We cannot increase the agreed price unilaterally after acceptance. A deposit counts towards the purchase price and does not restrict statutory rights to repayment. We provide proof of purchase.
4. Sourcing, inspection and delivery
Delivery destinations and the delivery address are agreed in the quotation. The delivery deadline accounts for sourcing, inspection by VALENZA and transport to you. The quotation states when the delivery period starts. If sourcing starts after payment, we explain that before you accept.
We carry out the agreed inspection before dispatch. If we identify a failure to meet the agreed specification, we tell you and propose a remedy. Changes to the product, price or agreed deadline require your agreement. Your statutory rights in the event of delay or inability to fulfil the contract remain unaffected.
Unless otherwise agreed, we deliver without undue delay and no later than 30 days after the contract is concluded. If delivery is late, you may give us an appropriate additional period and withdraw if that period expires without delivery. No additional period is required in the cases provided by law, including refusal to deliver or where delivery by the agreed date was essential.
For transport arranged by us, the risk of loss or damage passes to you when you, or a person you nominate other than the carrier, receive the goods. The statutory exception for a carrier you independently commission remains applicable.
If a parcel appears damaged, we recommend photographing it and notifying both the carrier and VALENZA. A missing photograph or carrier damage report does not by itself remove your statutory rights.
5. Compatibility, installation and quality control
Please provide the information needed to select your part, including the vehicle model, year, steering-wheel side and required version. The compatibility agreed in the quotation governs the purchase. If more information or photographs are needed, we request them before you place a binding order.
A visual or workmanship inspection is not, by itself, proof of a test installation on your exact vehicle. We describe the actual scope of inspection. Installation, road approval or suitability for a particular use will only be represented as confirmed where supported by appropriate evidence.
We recommend installation by a qualified person following the supplied instructions. Stop installation and contact us if a visible defect or incompatibility becomes apparent. Damage demonstrably caused by incorrect handling is assessed according to its actual cause.
Installation, or the use of an independent workshop, does not automatically cancel statutory rights. We remain responsible, to the extent required by law, for incorrect installation carried out by us or on our behalf, and for incorrect installation by you resulting from deficiencies in the instructions we supplied.
Sourcing and inspection included in the goods price are not automatically deducted as separate non-refundable fees when you exercise a statutory right of withdrawal.
6. Defects, complaints and your legal rights
As the seller, we are responsible to you for defects covered by law. A remedy or refund to which you are entitled does not depend on a refund from our manufacturer, supplier or a trading platform.
We are liable for a defect that existed when new goods were delivered and becomes apparent within two years of delivery. After the first repair of a defect, that liability period is extended by 12 months, once only. A defect appearing within the applicable statutory period is presumed to have existed at delivery unless the contrary is established or the presumption is incompatible with the nature of the goods or defect.
Notify us within two months of discovering the defect and no later than the end of the applicable liability period. You may complain by email to valenza@valenza.sk, by post to the address in section 1, or by another method permitted by law. Identifying the purchase, describing the defect, stating when it was discovered and indicating the remedy you seek will help. Photographs are useful but are not automatically a condition for accepting a complaint. Purchase can be proved by means other than an original invoice.
We provide written acknowledgement of your defect notification without delay and state the deadline for remedy. That deadline must not exceed 30 days from notification unless a longer period is justified by an objective reason beyond our control; we bear the burden of proving that reason. If we reject liability, we explain our reasons in writing.
You may choose repair or replacement. Your chosen remedy may be unavailable if it is impossible or would create disproportionate costs compared with the alternative, taking the legally relevant circumstances into account. Before remedying the defect, we explain this choice and the extension of the liability period following the first repair.
Repair or replacement is free of charge, within a reasonable time and without significant inconvenience. We bear necessary collection and redelivery costs. Where the law requires it for goods correctly installed before the defect appeared, we also arrange removal and reinstallation or bear their costs.
You may obtain an appropriate price reduction or withdraw from the contract under section 624 of the Slovak Civil Code, including where we refuse or fail to provide a proper remedy, the same defect remains after a remedy, the defect is serious, or it is clear that a timely remedy without significant inconvenience will not be provided. Statutory restrictions apply to withdrawal for a negligible defect or where you contributed to the defect; the relevant burden of proof rests with us.
When you validly withdraw because of a defect, return costs are ours. We refund the purchase price no later than 14 days after receiving the returned goods or proof of dispatch, whichever is earlier. Repayment uses your original payment method unless you expressly agree otherwise, and we bear repayment costs. Your rights to recover eligible expenses and damages are unaffected.
Our pre-dispatch inspection does not replace these statutory rights. Any additional commercial guarantee must be expressly described and cannot reduce your legal rights.
7. Withdrawing without giving a reason
For standard goods bought at a distance, you may withdraw without giving a reason within 14 days after you, or a person you nominate other than the carrier, receive the goods. If multiple goods from one order arrive separately, the period starts on receipt of the last item; for goods delivered in parts, it starts on receipt of the last part. You may also withdraw before delivery.
Send a clear statement to valenza@valenza.sk or to the postal address in section 1. You may use the model form below, but it is not mandatory. The deadline is met if you send your notice by the end of the final day. We recommend retaining evidence of sending it.
Send or hand back the goods within 14 days after withdrawal to Custom carbon studio s. r. o., Čičmany 264, 013 15 Čičmany, Slovakia, unless collection is agreed. Sending them by the final day meets the deadline. Our prior approval is not required to exercise the right.
You bear direct return costs for withdrawal without a reason if you were properly informed of this before the contract. If the goods cannot normally be returned by post, we disclose the relevant return costs before you commit. This does not change our responsibility for the costs of a valid defect remedy.
We refund payments received, including the cost of the least expensive standard delivery method we offered, within 14 days after receiving your withdrawal notice. Extra charges for a more expensive delivery method you selected are not refunded. For partial withdrawal, payments are refunded to the extent required by law.
We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever is earlier, unless we offered to collect them. We use your original payment method unless another method is agreed at no additional cost to you.
You may inspect and handle the goods as necessary to establish their nature, characteristics and functioning. If you were properly informed of your withdrawal rights, you are responsible for diminished value caused by handling beyond that extent. There is no flat handling or cancellation fee. Any claim for diminished value is assessed individually; we do not apply a prohibited unilateral set-off against your refund.
We recommend secure packaging and returning included accessories. Intact original packaging is not an automatic condition for a valid withdrawal.
8. Genuinely personalised goods
The right to withdraw without a reason does not apply to goods made to your specifications or clearly personalised where the legal conditions for that exception are met. Before the contract, we identify the actual personalisation and explain that this right does not apply.
A standard catalogue part does not become personalised merely because we source it after your order or payment. Choosing a standard variant does not by itself justify a blanket no-return policy. Statutory rights concerning defects remain available for genuinely personalised goods.
9. Complaints and dispute resolution
If you are unhappy with our handling of a complaint or believe your rights have been breached, you may request redress at valenza@valenza.sk. If we reject that request or do not respond within 30 days of it being sent, you may submit the dispute to a competent alternative dispute resolution body.
One competent body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Central Inspectorate, Alternative Dispute Resolution Department, Bajkalská 21/A, 827 99 Bratislava 27, Slovakia. Its official website explains eligibility and the procedure. Your right to take legal action is unaffected.
10. Personal data and final provisions
Our privacy notice explains how we process personal data. The contract is governed by Slovak law without depriving consumers of mandatory protection applicable under the relevant rules, including where applicable the law of their country of habitual residence.
The terms provided and accepted when your contract is concluded apply to that order. Later website changes do not amend an existing contract. Individually agreed quotation terms take precedence only to the extent that mandatory consumer rights are preserved.
Model withdrawal form
You can send this by email or post. It is optional: a clear statement that you are withdrawing is enough.
MODEL WITHDRAWAL FORM — VALENZA Complete and send this form only if you wish to withdraw from your contract. You may use email or post. Giving a reason is not required. To: Custom carbon studio s. r. o. Čičmany 264, 013 15 Čičmany, Slovakia Email: valenza@valenza.sk Customer telephone: +421 950 707 860 I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: Goods: Order number or another reference identifying the purchase: Ordered on: Received on: Name of consumer(s): Address of consumer(s): Email for correspondence (optional): Date: Signature of consumer(s) (only if sent on paper): Delete as appropriate. This form is optional; any clear withdrawal statement may be used. See https://valenza.sk/terms#withdrawal for the applicable procedure and time limits.