Consumer rights

Your legal guarantee rights.

The official EU notice below explains your statutory rights. VALENZA is your seller and handles your complaint. These rights apply independently of any additional commercial guarantee.

Download the EU notice (PDF)Open full-size notice Slovenské znenie How to make a complaint

EU legal guarantee notice. At least a two-year legal guarantee applies to goods. If your goods are faulty or do not match their description, you have remedies against the seller. Read the accessible Your Europe explanation linked below. — Your Europe: accessible information on legal guarantees (also the destination of the notice’s QR code).

Vaše práva zo zákonnej záruky

Stiahnuť oficiálne oznámenie EÚ (PDF)

Oficiálne oznámenie EÚ o zákonnej záruke súladu tovaru. Podrobné informácie sú dostupné aj cez odkaz na portál Vaša Európa pod obrázkom. — Vaša Európa: informácie o zákonných zárukách.

Source: European Commission — official notices.